HeliXperiences

Terms and Conditions

1st of January 2026

HeliXperiences is a trading brand of LifeXperiences SL (CIF: B57406373), C/ Francesc Vidal i Sureda, 71c, 07015 Palma de Mallorca, Spain (hereinafter referred to as "HeliXperiences" or the "Company"). These Terms and Conditions govern all bookings made through the HeliXperiences website (www.helixperiences.com) and apply to all services sold by the Company. By completing a booking, the Customer accepts these Terms and Conditions in full.

All helicopter flights offered through HeliXperiences are operated by The Aviation Helicopter Centre (hereinafter referred to as the "Operator"), a fully licensed and independently regulated aviation operator. HeliXperiences acts as the commercial organiser and contracting party for all bookings; the Operator acts as subcontractor responsible for the safe and compliant operation of all flights.

1  Definitions

1.1  "Company" means HeliXperiences, a trading brand of LifeXperiences SL.
1.2  "Customer" means the individual or entity completing a booking through the HeliXperiences website or by any other means agreed with the Company.
1.3  "Passenger" means any individual who will participate in the flight experience, including the Customer where applicable.
1.4  "Operator" means The Aviation Helicopter Centre, the licensed aviation company responsible for the operation of all flights.
1.5  "Experience" means any helicopter flight product, tour, transfer or package sold by HeliXperiences.
1.6  "Booking Confirmation" means the written confirmation issued by the Company to the Customer upon receipt of payment, confirming the reserved date, time and experience.

2  Booking and Conclusion of Contract

2.1  All bookings are made exclusively through the HeliXperiences website or by written agreement with the Company. An online booking constitutes a binding offer by the Customer to purchase the selected Experience.
2.2  A contract between the Customer and the Company is concluded upon the Company's issuance of a Booking Confirmation and receipt of the required payment. The Company reserves the right to decline any booking at its discretion without obligation to provide a reason.
2.3  The Customer is responsible for ensuring that all information provided at the time of booking is accurate and complete, including the names, ages and weight of all Passengers. Any inaccuracies that affect the feasibility or safety of the Experience must be corrected before the flight date. The Company reserves the right to refuse boarding to Passengers whose details were incorrectly declared at the time of booking, without entitlement to a refund.
2.4  The booking is made by the Customer on behalf of all Passengers listed in the booking. The Customer accepts these Terms and Conditions on behalf of all Passengers and is responsible for communicating them to all members of the group.
2.5  Bookings are subject to availability. The Company does not guarantee availability for any specific date or time until a Booking Confirmation has been issued.

3  Prices and Payment

3.1  All prices displayed on the HeliXperiences website are in euros and inclusive of any applicable taxes unless otherwise stated.
3.2  Full payment is required at the time of booking to secure the reservation. No reservation is confirmed until payment has been received in full.
3.3  Invoices are issued by LifeXperiences SL under the HeliXperiences trading brand and constitute valid fiscal documents for the purposes of Spanish tax law.
3.4  The Company reserves the right to amend prices displayed on the website at any time without notice. Price changes will not affect bookings for which a Booking Confirmation has already been issued.
3.5  In the event that a pricing error occurs on the website, the Company is not obligated to honour the incorrect price and will contact the Customer to offer the correct price or a full refund.

4  Cancellation by the Customer

4.1  Cancellations must be submitted in writing to the Company by email. Cancellations take effect on the date and time of receipt by the Company (accepted Monday to Friday, up to 18:00 CET).
4.2  The following cancellation charges apply, calculated on the total booking value:

• More than 8 days before the scheduled flight date: full refund, no cancellation fee.
• 7 to 3 days before the scheduled flight date: 50% cancellation fee; 50% refunded.
• Less than 3 days before the scheduled flight date, or No-Show: 100% cancellation fee; no refund.

4.3  No-Show is defined as the failure of the Customer or any Passenger to present themselves at the agreed location and time for the flight without prior written cancellation.
4.4  The right of withdrawal under EU Directive 2011/83/EU does not apply to passenger transport services. By completing a booking, the Customer acknowledges that the statutory 14-day right of withdrawal is expressly excluded in accordance with Art. 16(l) of that Directive.
4.5  Voluntary date changes requested by the Customer are subject to availability and must be requested in writing at least 8 days before the original flight date. The Company will use reasonable efforts to accommodate the request but cannot guarantee an alternative date. If a suitable alternative cannot be found, the cancellation charges in Clause 4.2 apply.

5  Cancellation or Modification by the Company

5.1  The Company reserves the right to cancel or modify an Experience for operational, technical, safety or meteorological reasons. Where possible, the Company will provide advance notice of cancellation or modification.
5.2  If the Company cancels a flight for reasons within its reasonable control, the Customer will be offered either a full refund of the amount paid or an alternative date at no additional cost.
5.3  If a flight is delayed by more than 60 minutes for reasons neither attributable to the Customer nor constituting force majeure, the Customer will be entitled to a full refund if they choose not to accept the delayed departure.
5.4  The Company shall not be liable for any additional costs incurred by the Customer as a result of a cancellation, delay or modification, including but not limited to travel, accommodation, or other consequential expenses.

6  Weather and Force Majeure

6.1  All flights are subject to weather conditions and aviation authority regulations. The final decision on whether a flight can safely operate rests entirely with the pilot and/or the Operator, whose decision is final.
6.2  If a flight is cancelled due to adverse weather conditions or other circumstances beyond the reasonable control of the Company or the Operator (including but not limited to storms, high winds, visibility restrictions, technical failures, air traffic control decisions, or acts of God), the Customer will be offered a full refund or the option to rebook on an alternative date, subject to availability.
6.3  The Company shall not be liable for any loss, cost or damage arising from weather-related cancellations or delays, whether direct, indirect or consequential.
6.4  Force majeure events include but are not limited to: natural disasters, war, civil unrest, acts of terrorism, pandemics, government-imposed restrictions, airport or airspace closures, and any other event beyond the reasonable control of the Company or the Operator.

7  Passenger Requirements and Safety

7.1  All Passengers must comply with the safety instructions of the pilot and ground crew at all times. The pilot has full authority over the aircraft and the conduct of the flight and may issue binding instructions to all Passengers. Non-compliance with crew instructions may result in removal from the flight without refund.
7.2  For safety reasons, the following restrictions apply to all Passengers:

• Passengers must meet any weight and physical fitness requirements specified at the time of booking or communicated by the Operator. The Operator reserves the right to refuse carriage if a Passenger's weight or physical condition poses a safety risk.
• Passengers must be in a sober state. The Operator reserves the right to refuse boarding to any Passenger who appears to be under the influence of alcohol or any substance that may impair safety.
• Passengers must follow all pre-flight safety briefing instructions and wear any safety equipment provided.
• Photography and video recording during the flight is permitted for personal use only, subject to the pilot's instructions. Use of drones or external recording devices is prohibited unless specifically authorised in writing by the Company.

7.3  Minors under the age of 18 may only participate in an Experience if accompanied by a parent or legal guardian who has provided written consent. The Company reserves the right to request proof of parental consent and identity documentation.
7.4  The Customer is responsible for ensuring that all Passengers are aware of and comply with these requirements prior to arrival. Failure of any Passenger to meet these requirements will not entitle the Customer to a refund.
7.5  Passengers are required to arrive at the designated departure point at the time specified in the Booking Confirmation. Late arrivals may result in forfeiture of the booking without refund, at the Operator's discretion.

8  The Operator - Subcontractor Relationship

8.1  All flights booked through HeliXperiences are operated by The Aviation Helicopter Centre as an independent, fully licensed aviation operator. The Aviation Helicopter Centre is responsible for the safe and compliant operation of all aircraft and flights in accordance with applicable Spanish and EU aviation regulations.
8.2  HeliXperiences acts as the commercial organiser of the Experience and is the Customer's contractual counterparty for all purposes related to booking, payment, cancellation and customer service. The Customer's contract is with HeliXperiences (LifeXperiences SL); the Operator is a subcontractor of the Company and does not enter into a direct contractual relationship with the Customer.
8.3  HeliXperiences shall coordinate with the Operator to ensure the delivery of the booked Experience. In the event of any operational issue, Customers should contact HeliXperiences directly, who will liaise with the Operator on the Customer's behalf.

9  Liability

9.1  HeliXperiences is liable as commercial organiser for the proper arrangement and administration of the booked Experience. The Company's liability for the safe operation of the flight rests with the Operator in its capacity as the licensed aviation authority holder.
9.2  The Company shall not be liable for any personal injury, death, loss or damage suffered by a Passenger during a flight, except where such injury, death, loss or damage is caused by the proven gross negligence or wilful misconduct of the Company itself. All claims arising from the operation of the aircraft shall be addressed in the first instance to the Operator as the party with operational responsibility and aviation insurance coverage.
9.3  The Company's total aggregate liability to the Customer in connection with any booking shall not exceed the total amount paid by the Customer for that booking. This limitation does not apply in cases of death or personal injury caused directly by the Company's own negligence.
9.4  The Company excludes liability for any indirect, consequential or economic loss arising from the cancellation, delay or modification of a flight, including but not limited to travel costs, accommodation, lost business or any other incidental expenses.
9.5  The Operator maintains appropriate aviation liability insurance in accordance with EU Regulation (EC) No 785/2004 on insurance requirements for air carriers and aircraft operators. Copies of the relevant insurance documentation are available on request.
9.6  The Company maintains organiser liability insurance covering its activities as commercial organiser of the Experience. A copy of the relevant policy will be provided on request.

10  Health, Fitness and Customer Responsibility

10.1  It is the Customer's responsibility to ensure that all Passengers are in a suitable state of health and physical fitness to participate in the booked Experience. Passengers with pre-existing medical conditions (including but not limited to heart conditions, epilepsy, severe anxiety, or musculoskeletal injuries) should seek medical advice before booking and are required to disclose any conditions that may affect their ability to participate safely.
10.2  The Company and the Operator reserve the right to refuse carriage to any Passenger whose health or physical condition, in the reasonable judgment of the pilot, poses a risk to themselves, other Passengers or the safe operation of the flight. In such cases, no refund will be issued.
10.3  Passengers are strongly advised to hold adequate personal travel and accident insurance prior to the Experience. The Company accepts no liability for costs or losses arising from a Passenger's failure to hold appropriate insurance coverage.
10.4  It is the Customer's responsibility to ensure all Passengers hold valid identity documentation as required and arrive at the departure point with any documents specified in the Booking Confirmation.

11  Intellectual Property and Image Rights

11.1  All content on the HeliXperiences website, including images, videos, text, logos and branding, is the intellectual property of LifeXperiences SL or its licensors and may not be reproduced, distributed or used without prior written consent.
11.2  The Company is entitled to document and photograph its Experiences for its own promotional and editorial purposes. Any photographs or recordings taken during an Experience in which Passengers appear may be used by the Company for marketing purposes. Passengers who object to such use must notify the Company in writing before the flight.
11.3  Passengers grant the Company a non-exclusive, royalty-free licence to use any photographs, videos or testimonials shared voluntarily with the Company via social media or other channels for marketing and promotional purposes.

12  Data Protection

12.1  HeliXperiences, operated by LifeXperiences SL, processes personal data of Customers and Passengers in accordance with applicable data protection legislation, in particular Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Data Protection (LOPDGDD).
12.2  Personal data collected in connection with a booking (including names, contact details, payment information and health disclosures where provided) is processed for the following purposes:

• Performance of the contract and administration of the booking (Art. 6(1)(b) GDPR).
• Compliance with legal and regulatory obligations, including aviation authority requirements (Art. 6(1)(c) GDPR).
• Legitimate interests of the Company, including safety management and service improvement (Art. 6(1)(f) GDPR).
• Marketing communications, where explicit consent has been provided (Art. 6(1)(a) GDPR).

12.3  Passenger data (including names and weights) will be shared with the Operator solely for the purpose of flight planning and safety compliance. The Operator is bound by appropriate data protection obligations.
12.4  Personal data will be retained for the duration of the contractual relationship and for a period of up to 7 years thereafter, in accordance with Spanish commercial and tax law.
12.5  Customers and Passengers have the right to access, rectify, erase, restrict, object to or port their personal data at any time. Requests may be directed to: info@life-xperiences.com.
12.6  For full details of how personal data is processed, please refer to the HeliXperiences Privacy Policy available at www.helixperiences.com.

13  Complaints and Dispute Resolution

13.1  Any complaints relating to a booked Experience should be submitted in writing to the Company within 14 days of the flight date. Complaints may be submitted by email to info@life-xperiences.com.
13.2  The Company will acknowledge receipt of a complaint within 5 business days and will endeavour to provide a substantive response within 30 calendar days.
13.3  In the event that a complaint cannot be resolved directly between the Customer and the Company, the parties may seek resolution through the relevant consumer arbitration body or the competent Spanish courts in accordance with Clause 14.5.
13.4  Customers who are consumers resident in the European Union may also submit disputes to the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

14  Final Provisions

14.1  These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the booked Experience and supersede any prior representations, agreements or understandings.
14.2  The Company reserves the right to amend these Terms and Conditions at any time. The version in force at the time of booking applies to each contract. The current version is always available at www.helixperiences.com/en/termsandconditions/.
14.3  Amendments to individual bookings must be agreed in writing between the Customer and the Company.
14.4  Should any provision of these Terms and Conditions be found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent of the parties.
14.5  These Terms and Conditions are governed by the law of the Kingdom of Spain. The place of jurisdiction for all disputes arising from or in connection with a booking shall be the courts of Palma de Mallorca, Spain, unless mandatory consumer protection law in the Customer's country of residence provides otherwise.
14.6  These Terms and Conditions are available in English. In the event of any conflict with a version translated into another language, the English version shall prevail.

HeliXperiences is a trading brand of LifeXperiences SL | CIF: B57406373 | C/ Francesc Vidal i Sureda, 71c, 07015 Palma de Mallorca, Spain | info@life-xperiences.com | www.helixperiences.com

HeliXperiences | A brand of LifeXperiences SL | Palma de Mallorca, Spain | www.helixperiences.com